Customer Testimonials
This is the first time I have used Checkered Flag Toyota Service on Virginia Beach Blvd. in Virginia Beach and I am more than pleased with their service. My 2004 Toyota hasn't driven this well since I bought it! I have also recommended it to my sister.
It took very very long...
We walked into the Toyota Checkered Flag in Virginia Beach and was greeted by our saleswoman Ms. Celia she was very professional and knowledgeable. We could tell that she had great customer service and was very pleasant to work with. She allowed us to test drive the vehicle on two occasions as we did not purchase the same day. On the 3rd day I decided to purchase she met me after taking care of a previous customer because I arrived unannounced. Our hats are off to Celia and the Checkered Flag staff for a job well done. We are very ...
Friendly service advisors that keep me informed whether it's good news or bad news
Great Service by Celia, Erin and Columbus. Great teamwork and delivered the best. Easy communication and understanding. Also hats off to their Managers. Appreciate them. Love their work.
Peter was amazing to work with. I hate haggling over a price and it's not something you have to deal with at the checkered flag. Just purchased my 2020 Accord from here and it was a joy the entire process. It felt like I was talking with an old friend as I was guided through the purchase and I couldn't be happier.
Easy car buying experience. We were looking for a lightly used 2022/23 Outback to replace a 2016 model that we were passing to our daughter. Ryan and his team did a great job. Did my research online, by my preference, we communicated via text, videos, and phone calls. Took my wife in to test drive. Inspected and test drove the car that morning. We were driving it home before lunch. No complaints.
Mikel and Daniel S. We’re extremely helpful when I bought my 2019 Honda Civic Touring. They were both very patient and wanted to make sure I got what I was looking for. Shout out to them ! Thank you guys and God bless !
I’m not always able to make appointments because of my unpredictable schedule at times but I’ve never had an issues walking in to get car maintenance done. The representatives are always very kind, patient and clear in providing all the information I need to know. The shuttle service also comes in the clutch when I do a walk in, they take me back home so I don’t have to stay and wait all day but I can go back home and take care of other things while I wait. To know that they also pick you up ...
Stress free and awesome service from start to finish. Only took about an hour to get oil and filter changed along with a tire rotation. All with a pleasant staff.
Don’t even hesitate with regards to service. Checkered Flag treated me and my family like kings and queens. Don’t go to Priority Toyota in Greenbrier, you might as well spit in your own face and kick yourself in the behind on the way out when it comes to service. Trust me.
I was there for less time than I thought I would be.
Honest, Quick, Efficient, and no Pressure to buy. No added costs to the vehicle unless the buyer wants to add them. The only thing I would change is a military discount from the dealership and not specific financial institutions. Otherwise, a great experience.
Stephanie was amazing!
First and foremost, my wife was in a car wreck and our toyota sienna was totaled. When I went to the wreckage center the next day to get stuff out of it, the guy who towed it could not believe that she walked away pretty much unharmed given the state of the vehicle. My family is hardcore Toyota loyalists and will continue to be so as we had to replace our car this was our first stop. Very seldom would i give an auto dealership 5 stars as 90% of the time you buy something you leave wondering if you got the ...
If you want a smooth no hassle car buying experience go to this dealership.
Great experience as always
Fantastic customer service. Very thorough. Very professional
Great Service, knowledgeable staff and services were completed promptly at a reasonable cost. Also appreciate the ride service offered to take you home and pick you up again. Toby really took time with me to answer all my questions and I’m type A:-) great job!!
Was surprised by a lower price than advertised on a brand new vehicle. We got a 2023 for factory invoice
I was very pleased with the attendance and transportation.
Though I decided on a different make and model, then they had at this dealership, I was very, very impressed with the quality of service and hospitality that I received from Daryl. He was top-notch. Kind, patient, knowledgeable, and took all the time I needed to feel comfortable with the options. I will recommend this establishment - Daryl in particular - to anyone looking for a car in the area. Cheers.
Had a great experience here. The employees were very accommodating and were able to find me exactly what I was searching for. Thanks guys!
Sam was real helpful and patient… thank you
Great experience overall. I was kept well informed throughout the process and never felt pressured. Bryan & Alan were especially friendly and helpful. Very happy with my new car!
I enjoy coming to the dealership for servicing. The service rep/tech that took care of me during my most recent visit was kind, courteous and knowledgeable…extremely professional! I’ll definitely request her next time!
Outstanding
Thanks for taking me in on 24 hours notice for a serpentine belt replacement (100,000 mile service). Dallas was a true professional and was great to work with. Thanks to the entire Checkered Flag Toyota team for taking care of me.
Checkered Flag Toyota is in my opinion the Best Toyota Dealership in Virginia if not the East Coast.
My husband and I accompanied my daughter to this dealership yesterday to purchase her first vehicle. Upon arrival we were greeted by Alan with a here to help attitude. Alan listened to what she was looking for and her budget. He included us in the conversation but did not dismiss or talk over my daughter. He was a pleasure to work with made the whole process simple and efficient. And my daughter drove away in a car that she loves and can afford
Took my Tacoma for an oil change. Stephanie was super helpful. Quick service.
I highly recommend Alex he was an amazing product specialist. He helped me with finding the best price, and a better deal for trading my vehicle with a great Interest rate.
Awesome experience at Checkered Flag Toyota! Beautiful place with large inventory but probably the best salesman ever! I highly recommend Daryl Trembay! From my first phone call about a used Toyota I saw on their website to handing me the key and taking my photo for me he was awesome! I came from out of town to purchase and he communicated through text for the few days before I arrived. He even offered to come into work early on one of the days he was not scheduled to accommodate my schedule. The testing of the car was not rushed in ...
Mackenzie was a pleasure to deal with!
Sara White was amazing! She offered much insight to other car options as the one we were originally going to look at sold before we could get there! She found us a great deal and this was honestly the quickest car purchasing experience ever! We expected to be there for several hours and she handled everything so quickly. We got a very fair offer for our trade in compared to other offers we had received. Everyone was professional, nice, and was a great experience all around.
We worked with Daryl on the purchase of a 22’ Volvo XC60 that was located at Checkered Flag Toyota. The whole process was very smooth & Daryl was excellent in answering our questions & ensuring we had a great experience. Very happy with this location!
Always top notch.
Excellent customer service and communications! Erin, my service manager was knowledgeable, polite, professional, and customer-focused. I also like the mobile communications to my phone regarding updates, approvals, and status. I highly recommend.
Using the service department's diagnositic testing as well as inspection of my vehicle's steering and suspension it was determined the estimate to repair my 16 year old (2007) RAV4 (with 209,000 miles) was cost prohibitive. This was sad news as I love that car and it still runs great with plenty of power and 26-28 mpg on long trips. However, the fact that my $25,000 investment in 2007 provided me with 15-16 years of happy, nearly troublefree driving convinced me to buy a lightly used 2019 RAV4 Adventure as a replacement vehicle. Guess you would say I am a very satisfied, loyal customer.
We first went back to the dealer we previously bought our 4 Runner from. Listen to your gut people! Pretty much from the start I didn’t have a lot of trust in the person who approached us. After the little research I did in advance he said many things that were not true and changed his answers a lot. They had very limited inventory of what we were looking for (not their fault) but overall I didn’t get a good “vibe”. So as we were there, I called another dealership less than 10 miles away and asked what they had ...
Had a Friday off, and after some errands noticed my low tire light came on. I had already refilled the RF tire a few times. Called the dealership at about 1:45pm and they said I can bring it in w/o an appointment. I live very close, so was there by 2pm, knowing that I would be there till closing. At 5:15 found out I did have a nail in the tire, but service had to check if a technician was still around to do the switch and if a replacement was in stock. I was in luck b/c it ...
Love my new Camry! Alex was great! He was very helpful, and easy to communicate with!
Damon provided exceptional service. He was efficient and professional, and he thoroughly answered any questions I had. I would recommend him to anyone needing their car serviced here.
Mackenzie from Checkered Flag Toyota in Virginia Beach helped my husband and I with the purchase of our vehicle from the very beginning. Extremely professional, kind, and courteous. Mackenzie answered all our questions, and demonstrated great communication. Mackenzie always kept us updated on the status of our vehicle. We appreciate her professionalism and great attitude that made for a smooth transaction.
Purchased 2nd car from Mikel, he is great, makes it very easy and will definitely come back again.
This was my sons first vehicle purchase, and we had the opportunity to work with two people on your sales team, Mackenzie and Sara. I must admit both young ladies were a pleasure to work with. They were both professional, thorough and very sensitive to our needs. We felt no pressure to buy and truly felt like were genuine it trying to make sure we were happy with our decision.
I had my Toyota Tundra in for routine maintenance and the staff is wonderful. My service advisor Stephanie Torres was amazing. Very knowledgeable and helpful.
It can be agonizing to search for a vehicle online with so many options and dealerships. I'm glad I found what I was looking for at Checkered Flag Toyota. Alan and Mackenzie kept me informed prior to the sale and each provided positive support before and during the purchase process. My wife loves her Highlander and we will likely be back!
Great service! Thank you!
Mikel McGurran was Awesome!!! Great experience overall, was very friendly, helpful, and kind from beginning to end. GREAT service, Thank you very much!!!
Great service!
I was in the market for a new truck and had a not great experience with another dealership so I reached out to Checkered Flag with really low expectations. I wasn't prepared for the level of service I received from Mikel. He stayed 2 steps ahead the whole process. From being a clear communicator and quick to respond and providing videos of the truck so I could make a clear decision about what I wanted. It was service I didn't know I needed. Buying a new vehicle is a daunting process and it didn't feel that way at ...
The advisor was thorough with the diagnosis and service of my vehicle.
Mikel made buying our vehicle a breeze! Knowledgeable, polite, and efficient! 5 starts for his service and we love the vehicle!
Find the dealer alan very straightforward with no BS.
I purchased a new Tacoma. I was looking for a scaled down version of the truck. I like to get in and out because I know exactly what I want. Peter Levitt was the product specialist I worked with. He was perfect. My first visit was only an hour to pick out the truck and the second visit to pick up the truck was just slightly longer than that. Peter made the entire transaction painless in every aspect. This is my first vehicle from Checkered Flag Toyota but not my first Checkered Flag purchase. I have bought from Checkered Flag ...
Awesome dealership. Great salesperson Ryan Moore. Good service places. Recommend over other dealerships
Excellent service!
My salesman Bryan Sullivan was informative and patient through the entire process. Not just in processing the car but in communicating each step in the procurement/waitlist process. As far as transactions go, being able to sit in one spot and deal only with Bryan for purchasing and finance vice shifting to another person for the financial process made this the best experience I have had in purchasing a car ever. In and out within 3 hours dealing with only one person from start to finish. Painless and how it should be done.
Had a good experience here. Put down a deposit on a Sienna. Got a call from Mackenzie that a vehicle had arrived. She let me test drive and answered all of my questions. The purchasing process was easy. Thanks.
I think this is my 4th time coming here to get my vehicle serviced. I have always had a great experience at every Toyota dealership I've gone to but this one's my favorite. Erin and Damon were super nice and helpful today getting my vehicle serviced.
Great customer service
Dallas was my service representative and did a great job. He was very friendly, answered all of my questions, and had my vehicle completed in the estimated time he gave me. He even took the time to ask the mechanics about the type of oil they used in my vehicle. Also, Checkered Flag as a wonderful waiting area to wait while your vehicle is being serviced.
The best experience I have ever had in purchasing a vehicle.. Tom the manager and Alex my sales person were wonderful and were very patient in answering all of our questions. Neither of them were pushy and I felt had my best interest in mind. I would definitely recommend purchasing a vehicle here!
I have had all the service on my Prius done At Checkered Flag and I'm pleased with their work.
Jordan Briesacher was great! Super helpful, informative, and patient. Gave my family and I the space to talk, think, ask questions, and make a decision without feeling pressured. High recommend him!
Outstanding dealership! Bryan S and Brian L in sales did a great job with all the details. Smooth and easy financing. Highly recommend Checkered Flag Toyota.
Yo! I purchased a 2005 Toyota RAV4 back in March this year from Checkered Flag and I have to say my experiences with a dealership were thwarted at this location. Ryan Moore answered all the questions I had and helped me feel more comfortable with my first purchase at a dealer. I always swore behind buying private owned, but times called for going big shop this time. I'm glad I stopped here and found a great daily driver. Ryan was patient and showed no mind to assisting me all day making sure everything was squared away getting the RAV4. Over ...
Mikel was great through entire process. Best sales experience I have ever had this far. He was very patient and kind. Thank you Mikel. You have earned my business for life!!
Looking for a great car buying experience? Ask for Mackenzie Langland! She’s fast, knowledgeable and extremely informative. Thanks for being good at what you do Mackenzie!
I was in the other day to see about scheduling an appointment for an inspection with other services on my 2006 Corolla. Miss Stephanie MT was very helpful and explained how the state inspections work, but before she was able to help me I noticed a male customer that was quite rude. He came acrossed as a condescending womanizer and it seemed as if he was trying to devalue her knowledge and understanding of her job and the business. Despite the harassment, she remained professional and her care made me want to do business with her even more. I will be ...
MacKenzie was very attentive and helpful. Great experience I recommend this place!
I bought a 2021 Rav4 from Celia. She was awesome and definitely made me feel welcome and felt no stress. 100% give her 5 stars.
I get a lot anxiety when buying a car. Fredie went above and beyond to make my buying process easy and calm. Fredie is very friendly and patient. Thank you Fredie for being awesome!
Fredie was very knowledgeable and helpful throughout the whole process of purchasing a vehicle, and all the while maintaining a positive attitude; he made the entire experience stress-free.
Enjoyed having Fredie Santos work with us on purchasing our Tundra. A very knowledgeable person to deal with. I'll definitely be referring others to him!
Mr. Freddie Santos is very helpful and get the better offer very thankful for the help and patience very knowledgeable helping you out on all queation you have will refer to friend
Was straight forward and honest, and worked hard to get me the car I wanted. Courteous and knowledgeable, he made buying a car easy and stressless
I had a great experience here at Checkered Flag Toyota! It was my first time buying from a dealership, and Cecilia made it very easy! My wife and I have been looking for a newer corolla/camry. We started our search at Priority Toyota, and that was our biggest mistake! With the way the market is they felt like they could get anything they wanted for their cars! They hid the price from us, until it was time to buy the car. They ended up wanting $41,000 for a base model corolla with 57,000 miles on it, and with an msrp of $22,0000 ...
Fredie was very informative and could get me into something and drive off the lot! I would recommend him to anyone; he knew what he was doing and tried to get me what I needed.
No hassle in buying car or SUV thanks to Mr Fredie Santos in assisting us. Did all the leg work just to get the running board installed on a 4Runner. Well done!!
Excellent service..Thank you Mr.Fredie Santos for your help.....very happy on the highlander