Customer Testimonials
Outstanding service Everyone was polite and courteous Staff kept me updated
I had an AC problem with my Rav 4 I purchased elsewhere. My first visit no error message- & air was blowing cold. It was an intermittent problem. My second visit they found the issue which was a hard find & able to fixed the problem. I am so happy with the service I received!
The dealership certainly offered the best experience that I’ve had in years. I especially want to give my appreciation to my product specialist, Daryl, for his open honesty and fair dealings. He helped me find the car I want at a great price! I have never had a “no haggle” car purchase before and he handled it very well. Even without price negotiation, I hit the best deal available in my area. A huge thank you too Checked Flag Toyota!
Amazing starting from the dealership to the service dept great hospitality I love the great service they give
The level of communication and excellent customer service is wonderful! Terry Ruffin always keeps me well informed while my car is in his care, he makes time to answer questions and provide guidance/recommendations for needed services and preventative maintenance...I live out of town but choose your facility to take care of my vehicle due to your excellence in serving your customers!
Excellent customer service provided by Alex and Bryan and the dealership as a whole. I highly recommend if your in the market for a new Toyota. They will make sure your happy before during and after the purchase! Thank you for taking care of the customer Checkered Flag Toyota!
I had one of the best sales interaction with Samantha, she was so personable and a delight. The transaction took longer than expected but time flew by with Samantha and I didn't feel like my business was unappreciated.
From the 1st time walking in, I could tell it was a different kind of place. I will admit I was a little hesitant about a “no-haggle” dealership, but they changed my mind. I love how the sales consultants don’t seem desperate to make a sale, as many other dealerships do when they try to see what you need in order to “take it home today.” I explained that I was just doing my initial research and that I had a few vehicles in mind. My questions were answered and I went on my way. When I was ready ...
I have been working with several dealerships on the east coast trying to find a specific RAV4 over months and it has proved to be challenging. I reached out to Checkered Flag because of the wonderful reviews they have received from other customers. Although it's about a 3-hour drive, I was considering to drive anywhere from NJ to SC. I have been working with Samantha Montalbano since early June. She was professional, courteous, and always responsive to all my questions. I gave her specifics on the vehicle I had been searching for since April and she always provided me ...
I went here to inquire about getting a master key for my Scion made. I only needed it to get remote start installed by another installation company. Well the young lady at the service ounter was outstanding. I believe her name was Kelly but I could be wrong. She took me to Stephanie who was not just beautiful but very professional, tactful and she took a personal interest in resolving my problem whether I was going to buy my $500.00 key and get it and my computer reprogrammed or not. She even called Steve who used his diagnostic computer to check ...
I love it. I have had numerous cars over the years - and have patronized the manufacturers service centers after the initial sale. This particular Toyota dealer and service center has been just as good, if not better than, any of the high end car dealerships anywhere in my experience. Just wonderful, every single aspect that I have had direct experience with. Highly recommended for your Toyota vehicle, and a special shout out to Alyssa, one of the service managers I have dealt with. Top.tier customer service.
My situation was one where due to damage to one of my tires and the mileage on the truck at the time, I decided to replace all 4 tires. Having obtained outside estimates for the tires I wanted I came to Toyota to see what they could do. To my surprise, in an apples to apples comparison, Toyota beat the estimates of 2 national discount tire chains- and had the tires in stock- facilitating the repairs the same day. Quite impressed!!
I can’t rave enough about Samantha Montalbano! She went above and beyond with her service. Prompt, professional, and personable. Go see Samantha for your next ride! 🙂
Always get my car in for service quickly, never try to talk me into any extra services but always makes sure my car is well taken care of. Make needed recommendations .
My service representative, Rene, is awesome! Professional and courteous. He did everything he could to help me with many service issues. He's an asset to Checkered Flag.
Rene, my service representative, is wonderful! So courteous and professional. He does everything he can to help you. A great asset to Checkered Flag.
Professionalism and timeliness.
Recently bought my 2023 Tacoma from this dealership and I'm very proud of my purchase. Mikel was the one that helped us through with all the details. He was very cooperative and helpful the whole time we were there. He kept us updated and well informed. Highly recommed asking for Mikel when going here as he will guide you every step of the way. Especially for military members like us, he was very helpful and gave useful advice for the future.
I had such a great experience. I got tons of help from Sam and Berger, and bought a 23 Corolla! I love it!
The helpfulness of the staff and friendliness, especially Lili. They even ran my car through the wash a second time to make sure it was extra clean!
Checkered Flag Toyota is the BEST! Rene (service), Elena, and Jamie (body shop) are very professional and knowledgeable. They and their team went ABOVE AND BEYOND getting me back on the road again!! I won’t go anywhere else!! ~Glenn Dannenfelser Perry
GREAT SERVICE PROVIDED BY RENE PALONCA. EXCELLENT CUSTOMER SERVICE.
Alan was amazing and we will only use him for any of our car needs from this point on. As soon as we walked into the door, he immediately greeted us and addressed all of of questions and concerns. I initially went in with the idea to buy a Camry but found my perfect match by purchasing a Crown. Alan was so attentive and responded to all my texts in a timely manner. He is the BEST!!!!
Over the past several years we have always received excellent customer and technical service from this dealership. Highly recommend.
Sara and Cece at Checkered Flag Toyota were the best!!! Wouldn't go anywhere else, great purchase, love love love the car!!!
I am seriously impressed with the customer experience I had at Checkered Flag today. Ryan Moore was patient, transparent, and enthusiastic - great qualities for someone who is guiding customers through making what can often feel like an exciting, yet stressful decision. I actually had fun test driving a few 4-runners and didn't feel pressured to buy today - which makes me put Checkered Flag at the top of my list for when I am ready to make a purchase. Well done Ryan, and Checkered Flag for understanding that relationship building is the key to sales and business!
I would like to compliment Rene Palonca for his professional courtesy and care shown to me these past 2 days while they worked on a leak to my power steering line. Rene showed so much care and compassion, that it was over whelming. He came to the lounge and checked on me many times and then went over the cost estimate before they began the work. He was just awesome. He is the main reason I continue to use Checkered Flag to service my car. I also compliment Bryan Parks, Valet, for the care he showed to me when I first ...
Great buying experience, very helpful, patient and courteous! Won't go anywhere else!
We had the great pleasure of meeting CeCe on a recent visit to Checkered Flag Toyota. We stopped buy to check out the new cars as we are in the market for one. CeCe was completely knowledgeable about the brand of cars and a total delight to deal with. She showed us a few different models and answered every question we had. After our visit to Checkered Flag Toyota, the Crown is at the top of our list of cars we are considering buying. Thank you CeCe!
I got my ‘23 Blue Camry from Alan at Checkered Flag Toyota in VA beach. It was a great experience. Alan was very professional, laid back and extremely helpful. The whole process was silky-smooth, just like my Camry’s 8speed transmission. Even though mine was an out-of-state purchase, Alan constantly kept me informed by text, email and by phone when absolutely needed. The Camry is a great car, Checkered Flag is a great dealership. Now we have an excuse to go to the beach when we need our oil changed as they offer free lifetime oil changes. I would definitely buy ...
I had an awesome experience here yesterday! Came in to get a RAV4, and was helped by Daryl. He did an awesome job walking me through every single detail of the car, making sure I understood all of the features and which packages contained which features. Super stoked with my purchase, and Daryl made the whole process super easy, efficient, and informative!
I trust this dealership with my vehicle versus anyone else. I know you all will take care of it and check for all necessary things. Peace of mind knowing my vehicle is in great hands with you all.
I went in to find out why my car wasn't starting because I wasn't sure what was wrong. Since I was a walk-in they told me they would squeeze it in when they could. They didn't know how long it would be so provided the shuttle to take me home and then bring me back. Dallas called me with the estimate and I told him to go a head and do the repairs. The estimate was what I had been quoted and the shuttle drivers were excellent. Checkered Flag has a great service department!!!
Great job!
Very polite staff
Great Customer service!
The car buying process was VERY simple. No going back and forth, and no hidden fees. They truly have the best priced vehicles in the area. Our salesman Mikel was very helpful, straightforward, fair, knowledgeable, and trust worthy. Thanks again for an EASY car buying experience.
Rene was a BOSS!
Nick kept me informed with the status of my car. He communicated well and my car service was done in a reasonable amount of time.
My wife and I randomly one night decided to pull in and purchase a vehicle at 730 pm. We couldn’t have a had a better experience. Our sales woman Sara White kindly stayed late, walked us through a few vehicles with no hassle, we were never hounded, nor felt like we were being guided to a specific vehicle for her or the companies benefit. She walked through every detail in and out of the vehicle and the purchasing process, she worked with us to get to a great deal and explained the phenomenal benefits of purchasing through Checkered Flag. We ...
Awesome 💗 and very greatful 🙏🏽 we were searching for our perfect 🥰 ride around girl and found her ❤️ at Checker Flag because CeCe and Samantha made it very simple and peaceful 🕊🦋🕊🦋 Frankie and I had the best experience out of different experiences with other dealers...Thank you we will be back !!!!❤️❤️🦋🦋🕊🕊
Had a fantastic car buying experience with Alan Johnson!
My dad leased a new Tacoma from Bryan Sullivan. We had an excellent experience from start to finish. Bryan was very kind, helpful and made everything easy! 10/10 recommend!
Amazing experience buying a Tacoma from Mikel!! He is so kind, relaxed, knowledgeable and helpful. This was my first car purchase on my own and he helped me feel very comfortable and at ease. I would definitely recommend doing business with them if you’re in OBX like us or near Virginia Beach! I love that they are a family owned business- that’s why we chose them initially. There’s no pressure and they really took care of us. Thank you!
I have taken my Scion here a few times and its been a pretty great experience each time. Their lobby/waiting area is beautiful and modern. Everything is very clean(including the bathrooms) and there are lots of seating options as well as phone chargers and plenty of outlets. They do offer free coffee and they have a few snacks for sale. There are a few TV's as well but I just use my own devices. They offer a complimentary shuttle service if you have a longer wait and I have used that once. Was a classy addition. No ...
I bought my car 3 days ago ,the people working here who are amazing. Miss Samantha is amazing and pretty, she keep update their inventory to me for 2 months ,MR Mc Gurran is kind and helpful to finally made deal .good dealer ship, no haggle, no hidden, no God damn financial manager sitting on back with fancy suit .every thing you can finish up with the first person who hoist you .I like it . For service department they really need to do something to move up ,I have another toyota bought g From here and I get my car maintenance here ,...
Great service and friendly people. Everything done in a timely manner and they have weekend hours which not many service centers have.
Extremely prompt, professional, and friendly service. Impeccably clean facility, excellent updates throughout the process. Nick rocks!!!
I had a great experience at Checkered Flag Toyota with Samantha helping me out and personally overseeing my entire purchase experience from start to finish! She was very flexible and understanding when I wanted to view several different options for used and then new cars and showed me exactly what I wanted and asked for without being overly pushy or steering me in a certain direction like other dealerships I’ve experienced. She did not try to force anything and listened to what I was asking for. Samantha kept me in mind even after I had already put a deposit ...
Hands down best car buying experiences. Samantha M was so amazing. And I love love love my new Rav!
Great dealership. Marc is absolutely wonderful. Thank you for being patient, finding alternatives, but most importantly getting me in the car that I originally came for.
Quick, to the point & communication was outstanding. From booking an appt online to reminder notifications to letting me know when vehicle was ready.
Vehicle purchase. Lots of questions. Peter Levitt was beyond helpful. Patient and informative. Thanks
I had to write this review to let the Tidewater area know just how wonderful this dealership is....My sales person was PETER LEVITT and he was wonderful. I will tell all, if you want to buy a Toyota go see PETER!!!! He is very knowledgeable about all of the different models that Toyota offers, Camry, Tundra and especially new Toyota Crown. I purchased the new 2023 TOYOTA CROWN PLATINUM HYBRID/MAX, This vehicle is a BEAST!!!!! It has the power that will put you out front every time you so desire, 340 horse power along with the 400 lbs of torque, you ...
We had an awesome experience with our salesman, Mikel McGurran. Customer service was excellent and we got a great price on a slightly used vehicle. There was no pressure and the finance manager, Tom, found us the best rate for a used vehicle. Everything was quick too!
Great experience, simple no hassle buying, very upfront and willing to work with what you need and want. Highly recommended.
Easy process to schedule service online or over the phone. Terry Ruffin is an excellent service advisor who values his customers and recommends what is in the best interest of his customers' safety.
Title: Outstanding Product Specialist - Mickel McGurran at Checkered Flag Toyota, Virginia Beach Rating: ⭐⭐⭐⭐⭐ (5 stars) I recently had the pleasure of working with Mickel McGurran, a product specialist at Checkered Flag Toyota, and I cannot speak highly enough of their exceptional service and expertise. From the moment I walked into the dealership, Mickel's soft-spoken nature immediately put me at ease. Their calm and patient demeanor created a comfortable environment where I felt comfortable discussing my vehicle needs and preferences. Overall, I am thrilled with my experience at Checkered Flag Toyota, thanks to Mickel and the entire team. They have ...
No hassle, great customer service. Felt like an appreciated customer. Daniel and Peter were top notch classy gentlemen!
What an amazing car experience I just had with Checkered Flag Toyota. In particular the outstanding customer support from Danny Dalton was incredible. He assisted us throughout the entire process. No hard pressure sales, no hidden costs, no dealer up charges. This is the place to go. Great honest people. Highly recommend.
Great service and a really nice waiting area. The staff are attentive and will take good care of you.
Daryl is the man. He made the process incredibly smooth and made sure all questions we had were answered. If you’re going to shop here for a vehicle I highly recommend going through Daryl Tremblay!
The honesty and friendly service made it feel like I'm being treated fairly. Celia Melendez did an outstanding job!
Brought my car in for service, had exceptionally positive experience with all the staff. Erin Palmer was knowledgeable and helped me resolve my car issues professionally. As a bonus she also brightened up my day with witty humor and outstanding customer service. Thank you Erin!
Mr. Freddie Santos provided outstanding customer service throughout the process of buying my 2023 Toyota Cross LE. He was informative and helpful, and kept me notified throughout the delivery process of the vehicle. I could not be more happy with the vehicle, Toyota checkered Flag Virginia Beach BLVd or Mr. Santos! I would recommend him to anyone looking for a car!Thanks for a thoroughly enjoyable buying experience
Just purchased a new Camry xle. Very hard to find locally. Checkerd Flag was great. They were accurate with ETA and everything was upfront. Peter made things very easy .This was by far the easiest purchase I have ever made.From test drive to driving away was under 2 hours. We will definitely be back. No hard sales from a finance Manger either.
Buying a car can be a little bit harder now a days with everything going on in the world today. They didn't have a large selection on the lot but SAM was awesome!!! He was very patient with us and got us what we WANTED!!! No pressure at all. He was in contact with us through out the entire time the car was being delivered. Once the vehicle arrived with did the electronic paper work and it was super simple (upon credit approval) he went over the extended warranties and actually explained it to us and let us know ...
I have been a customer of Toyota for more than 10 years. Bought one vehicle from Priority and the other from Hall only because it was during the pandemic and stock was extremely low. My sister recommended Checkered Flag to me before I purchased from Priority. I can honestly say Checkered Flags customer service runs circles around the others.
Ryan did a great job assisting us with the purchase of a Toyota highlander for our Pastor. Very knowledgeable and super kind. Thank you, Ryan!!
One of the best dealer service experiences I’ve had. Everything is very streamlined and efficient, the staff is friendly and it is extremely clean. My only complaint is the tech who did my inspection forgot to reinstall the cover for the cabin air filter. Still giving 5 stars though because they did a very thorough and honest inspection of my car and didn’t try to upsell me on anything. This will be the only Toyota dealership I deal with in the area.
We drove from Minnesota to purchase our 2023 Toyota Camry. We had the best experience you could ask for, Thank You Sara for everything. And Thank You Checkered Flag Toyota for treating us with respect. Sincerely the Srocks.
Service I received was good.
I had an amazing experience at Checkered Flag Toyota. The staff was great they made the process so easy and enjoyable. I highly recommend Daryl Tremblay! He goes above and beyond for his customers and tries to help as much as possible. I will definitely recommend Checkered Flag Toyota to anyone looking for a vehicle. Great Service!!
We have been shopping for our dream vehicle for quite some time and checkered flag Toyota presented us with the best deal. Our salesman Dakota Stacy was extremely professional, personable, knowledgeable, and worked extremely hard to get us in our dream vehicle. I HIGHLY recommend Dakota and Checkered Flag Toyota. We are extremely excited to be in our dream vehicle and Dakota and the rest of the Checkered Flag truly went above and beyond to make our experience and purchase amazing! Thank you again!
I get a lot anxiety when buying a car. Fredie went above and beyond to make my buying process easy and calm. Fredie is very friendly and patient. Thank you Fredie for being awesome!
Fredie was very knowledgeable and helpful throughout the whole process of purchasing a vehicle, and all the while maintaining a positive attitude; he made the entire experience stress-free.
Enjoyed having Fredie Santos work with us on purchasing our Tundra. A very knowledgeable person to deal with. I'll definitely be referring others to him!
Mr. Freddie Santos is very helpful and get the better offer very thankful for the help and patience very knowledgeable helping you out on all queation you have will refer to friend