Customer Testimonials
Service here is great. It felt like im vip.
Excellent treatment and honest deal.
I recently had the pleasure of working with Mr. Bryan Sullivan (salesman) at Checkered Flag Toyota. He took the time to truly listen to my needs, preferences, and budget, never once making me feel pressured or rushed. His extensive knowledge of the vehicles and clear explanations of each option helped me feel confident and well-informed throughout the entire process. In an industry where customer service can sometimes feel transactional, Bryan truly made it personal. His commitment to making sure I left happy was evident every step of the way. If you're looking for an honest, knowledgeable, and genuinely caring ...
Appreciated the prompt response from Scarlette and the video from the technician showing me the recommended services. Great Team Effort that will keep me coming back.
Brought our company vehicle in for an inspection. They were pretty quick about it.
Our sales associate, Danny Dalton made our first experience purchasing from Checkered Flag Toyota a first rate experience. No pressure sales tactics. He just wanted to help us find what we’re looking for.
Checkered Flag where winners go for service. Thanks
Erin in the repair department offered the best customer service i have ever received in almost 50 years. She made what would have been a painful situation tolerable.
great customer service.. very thorough.. courteous..
This was my first experience with Checkered Flag Toyota's Service Dept and I must say they were exceptional. Dallas, Rachel, and Steve were the best. If you want the full story continue reading and if not then just know I highly recommend this establishment as everyone is friendly, professional, and knowledgeable. Full story: I had to bring my new car in for an inspection (I bought it out of state where they don't that) and there was a faint, intermittent noise that was very difficult to explain. The noise started once the weather became super cold so I ...
Great service. Great service advisor, just a great experience!
Excellent service experience as usual. 13 year Checkered Flag customer
Great customer service
Amazing customer service every time!
Super place
The salesforce wants to be part of your life forever. It will do anything and everything in order to keep you happy!!
This was the simplest and easiest car purchase I've ever experienced. I've driven cars for 48 years. Driven Toyotas for the last 38. Toyota's are great.
Service writer was soild, Service was good,but it's always over priced at the dealership. So sad
Great service
I asked if there was a specific vehicle in stock. I received multiple email responses with multiple contradictions. One email would tell me that there were three in stock. Then I would receive another email saying there are none in stock This went on numerous times. Poor communication!! I've already delete the emails so I'm not sure who I was speaking with.
The customer service is phenomenal! This is the only place I go to get my vehicle serviced because of their efficiency and professionalism.
Professional and respectful. Honest reporting on your vehicle during its service. Highly recommend.
Chris Miller was fantastic. Went above and beyond in customer service. And overall, very much appreciated both my experience and the service I received. I’m a big fan of the no haggle approach, and you all were very fair in both pricing and trade in value. Hats off to your team at Checkered Flag! Job well done.
Great experience with Checkered Flag - Jin was very helpful and easy to work with. Made purchasing pretty painless, even as an out-of-state buyer. Would definitely work with them again.
Checkered Flag Toyota is awesome. The service department is first class and the sales division is excellent as well. Bad experience with Hall Toyota, I won't buy or service with Hall Toyota in Virginia Beach as they should not be representing Toyota at all. Checkered Flag will be my dealer for life---S.T. M., Virginia Beach, Virginia
Even when they say lifetime oil changes which they only do that and for lots of other charges. Most of the charges are for the labor
Alyssa was awesome! Prompt, knowledgeable and helpful. I had a great experience and will be returning!
Dante Bryant was an amazing salesman! His recommendations were great and i am in love with my new car!
Thank you to Brian and Paul for fixing my Hydundai Cherry .I ran over something and messed up my bottom and side rear and they put it back together so quickly together .I definitely recommend them and they’re kindness .
Salesperson Ryan M. was very helpful and professional. The whole process went smoothly and quickly. I highly recommend Checkered Flag Toyota in Virginia Beach.
I loved my experience with them it was quick and easy to keep up with them.
We had an excellent experience with Checked Flag and our salesperson, Pete Levitt. Very professional, and no high-pressure sales tactics. Pete went above and beyond to teach us about the features of the RAV4 we purchased, even after the deal was already done. We drove more than three hours to buy the vehicle from Checkered Flag, and it was well worth the trip.
Dealership is very accomodating and the staffs are nice too. I highly recommend this dealership. For me, the best place to get your Toyota vehicle.
Great place, great customer service. You are in good hands at this dealership.
Outstanding, quality service!
Professional staff, high tech skill Nice facilities, huge parking lot with very nice show room for new TOYOTA vehicles for sale.
My experience with Checkered Flag Toyota when purchasing my 2025 Camry hybrid was a good one. My salesperson Alex was enthusiastic yet laid back,. I was able to get my payment down to the neighborhood that I wanted it minus the extra warranties I purchased which was all of them because it only added $60 to my payment which I thought was reasonable considering the price for the bundle. The car itself is awesome!! Quiet, powerful, spacious and luxurious for it to be an LE. I will definitely consider purchasing my next vehicle from them being that I am a loyal Checkered ...
We had a fantastic experience purchasing our new Toyota. The customer service was outstanding, the pricing was more than fair, and we enjoyed working with Vick, our salesperson. I would highly recommend to anyone in the market for a new car.
Awesome service
I appreciate the excellent customer service and experienced technicians who provided for me and my car at Checkered Flag.
Alan provided phenomenal customer service! Everyone at Checkered Flag is always amazing, but Alan hands down is a champ! I waited for two months for my new car to arrive, and it was torture, but Alan kept me updated the whole way through. He even took a picture for me before it even came off the truck to let me know it arrived and stayed extra late so I could finally bring my new car home!
Alex was amazing. Told him exactly what we wanted and needed and he made it work. Alex was super patient and allowed us to explore all options without making us feel pressured or rushing us.
Great and easy experience with Freddie!
I just bought a 2018 Tacoma from these guys. Super easy buying experience. Truck was priced extremely fair and Alex one of the salesmen was super helpful in the buying process. I traded in a car and drove off with a truck with the best deal possible in about 4 hours. Highly recommend these guys
Had a great great experience thanks to Ryan & Jordan!
The customer service is all ways outstanding.
I had a great experience here. Steven did an excellent job making the process so fast and easy for me!
Everything was completed as promised, bill was less than estimate, took less time than anticipated
Alissa was very kind and helped me with everything I needed, she resolved my problems and I was able to pick up my car without any problems! The 2 suttlers who took me to and from the house were very friendly, I received complimentary coffee in the waiting room too! everything was fantastic!
Thank you Alan! Just purchased new Camry! Great experience and very smooth process.
The sales department was 100% on point. I have nothing but accolades for them. The tires were soaked in some shoddy dressing. I noticed the tires road extremely hard on the interstate. Upon arriving home, tire dressing was all over the paint. If you're going to soak tires with dressing, at least wipe off the excess so it doesn't get all over the vehicle's paint. The pressure of all the tires were 55 PSI; the proper tire pressure cold is 32 PSI. I dropped off my truck in the morning the next week and was given a rental, for which ...
The dealership as a whole is fantastic. Great attitudes and honesty all around. Ryan Moore was very helpful, open, and honest throughout my purchasing process. No pressure at all! Happy with my new 2024 Tacoma!
Thank you checkered Flag for providing exceptional customer service in your service department. Hanah is an awesome service advisor. She kept me informed throughout the entire process. Thank you! 😀
Bryan Sullivan was great to work with on my new lease. Bryan and his team made the leasing process easy and enjoyable. I’m a very happy customer and I will be recommending Bryan Sullivan to my family and friends.
Jordan And Daniel did a great joband made us very hapy with our purchase
Service advisor, Scarlett, was excellent. She provided timely updates and through explanation of vehicle inspection and recommended maintenance services. Entire visit from check in to picking up car was done in a very timely manner.
I recently purchased a Toyota 4 Runner from Checkered Flag Toyota and had an excellent experience from start to finish. Mr. Jordan Briesacher was my salesperson, and I couldn't have asked for better service. He was professional, knowledgeable, and patient throughout the entire process. He answered all my questions and made sure I felt confident in my decision. I'm extremely satisfied with the quality of my Toyota 4 Runner. It's everything I was looking for in a car, and it drives like a dream. The features are top-notch, and I couldn't be happier with my purchase. The purchasing ...
I went in to get my state inspection and they got the car in and out quickly. The staff are very professional and easy to work with.
Had an amazing car purchase experience with Alex A. He was very kind and knowledgeable. Was very helpful with all the questions I had. Very happy I was able to purchase my new car with his help.
The service adviser Scarlet is very nice, very professional. She sent me text messages to update status of my car. I also like your shuttle service. Your dealership sent a Lyft drive to pick me up from my home when you don't enough shuttle drivers to do the job. I really appreciated this.
If you’re looking for a vehicle go see Daniel and Ryan they will take their time with you for all your needs and will not push you into anything you’re not comfortable with. Great job guys!!!! Love my Camry!!!!
Jade was awesome. Very informative and helpful. Scotty the mechanic was amazing too. He figured out the two problems I had just taking a ride with me around the block. Super fast service. Thank you again Checkered Flag Toyota service department team.
Daryl at Checkered Flag Toyota was simply awesome. He worked with me for months to get the truck I wanted, always keeping me up-to-date, despite having numerous other customers and competing interests. He made the whole process easy and worthwhile through his efficiency and, most importantly, honesty. I rarely post reviews, but this time is certainly warranted.
We are a very very happy family of 4 with the new Grand Highlander we took home yesterday from Checkered Flag Toyota. This is my 6th Checkered Flag car purchase (VW, Audi, Toyota, & BMW) and my 3rd Toyota. Communication with my sales associate, Daryl, was great from the day I was referred to him from a close friend. He was very patient over nearly 8 months as I moved through the different vehicles of interest to finally decide on the Grand Highlander for our family. The dealership itself is beautiful and very comfortable. At times other sales associates and team members ...
Thanks to Steven on helping us get into a 2024 Highlander! We love it and will be back for any future purchases!
We had decided to hold off on purchasing a car and decided to jump start it by looking online. We were linked to Steven at Checkered Flag and immediately decided that we would work with him when it was time. He not only gave us his full attention, he kept us posted on everything along the way. Definitely a superstar employee and you are very lucky to have him. While we were on our journey we can across Shannon and she was by far the coolest female I have ever met in this industry. She was personable, caring, and was ...
Brought my car in for service and they were super helpful when I added state inspection at the last minute (my bad!).
Always a pleasure to bring my car in for services!
Steven was GREAT!!!! Love my new 4Runner. Steven and his team were super friendly and very helpful.
Totally recommend! I Traded in my car, and it was the smoothest process ever! Steven was amazing and was able to help me find the car of my dreams in my price range!
Bought a Hybrid Grand Highlander from Checked Flag in VA Beach last week. The sales people were friendly and I felt appreciated. It is definitely a learning experience driving a Hybrid if you never have!
Huge thank you to the Rental Manager, Dawn, for taking care of us. She was friendly, knowledgeable, and deserves to be recognized for her great customer service. Thanks, Dawn!
I came in on a Saturday afternoon and was politely greeted upon walking in. I already knew which car I wanted to purchase. Daniel brought the RAV4 out for me to test drive and throughly went through the buying process. Once the car was purchased, Steven was excellent at getting it setup for me and explaining the features. Both gentlemen provided exceptional customer service!
Alex do a great job getting a new car for my wife I really appreciate he's patience for answering all the questions we have.
Thank you so much to Jordan for his wonderful customer service! He was nice, extremely knowledgeable, and answered all of my questions! He made the “buying a new car” process easy and stress free! I was able to get a beautiful car that I absolutely love!
Checkered Flag was awesome! My salesman, Casey, was awesome as well and would definitely purchase a new vehicle from him again. Thanks!
Alex A., thank you for making my time here so seamless. Loved the great customer service and and making my visit so easy!
There are very few car service places I trust, because as a woman I have been thought to be less informed about my car and given foolish explanations of stated problems. The video showing me exactly what my car needs to have done was illuminating. My appointment was for a mirror replacement, but I was able to have my state inspection done on the same day. Unheard of anywhere else. I have always been told I'd need to make another visit for that. I may have asked the representative too many times, was she sure I could have it ...
Thank you so much for the exceptional customer service! Our entire experience with Checked Flag Toyota was excellent, especially our salesman Alan! He was informative, professional, friendly and just overall a great guy to work with. We really appreciate the no haggle, transparent transaction process that Checkered Flag has and love the fact that you only deal with one person start to finish! Thank you again for a seemless process, hands down the best vehicle buying experience ever. We love our new beauty of a ride!